Shipping policy

🚛 Shipping Policy

📄 General Information

This Shipping Policy explains the order processing times, shipping methods, delivery estimates, and shipping costs for purchases made through SILENZA. By placing an order on our website, you agree to the terms outlined below.

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⏳ Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Processing time does not include shipping time.

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📦 Shipping Methods & Delivery Time

Shipping options vary depending on your location:

International Shipping

 • Estimated delivery time: 4–10 business days

 • Delivery times may vary due to destination, customs procedures, or local courier services.

Domestic Shipping (Ukraine)

 • Estimated delivery time: 1–3 business days

 • Delivery times may vary depending on region.

Delivery times are estimates only and may be affected by factors beyond our control.

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💳 Shipping Costs

• Shipping costs are calculated automatically at checkout based on:

 • destination country,

 • order size and weight,

 • selected shipping method.

 • Any active free shipping offers will be clearly displayed at checkout.

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📍 Order Tracking

• Once your order has been dispatched, you will receive a confirmation email with tracking details.

• Tracking updates may take 24–72 hours to appear.

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⚠️ Delivery Issues

• SILENZA is not responsible for delays caused by customs, courier services, or unforeseen circumstances.

• Customers are responsible for providing accurate shipping information.

• If an order is returned due to an incorrect or incomplete address, reshipping costs may apply.